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But we typically do not recommend “No Limit.” Office 365 mailboxes have storage space up to 50GB or more – more than the entire storage space of many iPhones. We realize this is a tempting option, especially if you are someone who regularly performs searches for email on their iPhone. You will notice there is a “No Limit” option, which tells the iPhone to synchonize the entire mailbox, regardless of size. You can tap on the “Mail Days to Sync” item and select a different option: Unfortunately, the default setting of “1 Week” means that any mail older than a week will simply disappear from your iPhone and only be stored on the server. This feature is implemented to help prevent an iPhone’s limited storage space and processing power from getting overwhelmed by a large Exchange mailbox. This tells your iPhone how far into the past it should keep synchonized copies of your mail on your iPhone. The third piece of information to look at is the “MAIL DAYS TO SYNC” option.Make sure the appropriate selections are made on your iPhone, based on your needs. You may want other types of data to be syncing between your iPhone and the server, such as Contacts and Calendars. Note that in the screen shot above, only “MAIL” is turned on with the green indicator. Make sure the types of data you want synced are turned on.This is a fundamental element in the way the account is set up on your iPhone, so if yours does not say “EXCHANGE”, stop here and contact your IT Administrator for assistance. If yours does not say Exchange, the rest of the screenshot above probably won’t look the same as yours. Make sure your account is labelled as an “EXCHANGE” account.There are three things you will want to check on the following screen: Go to Settings, then Mail, Contacts, Calendars, and then select your Office 365 mail account (yours will have a different name than the example below): If this status bar indicates anything other than what is shown here for an extended period of time, consult your IT Administrator for assistance.
If you have an active and healthy connection to your Office 365 service, your status bar should indicate “CONNECTED TO: MICROSOFT EXCHANGE.” And if your mailbox is fully synchronized to the server, you will see “ALL FOLDERS ARE UP TO DATE.” If you’ve recently made some changes to your mailbox, this area might indicate to you that a particular folder is currently synchonizing, which is okay… as long as the bar shows you as CONNECTED it should just be a matter of time before sync completes. Now look on the bottom right for the sync status bar: Next, let’s get out of the FILE tab and back to your normal Outlook window. If not, contact your IT Administrator for assistance. If yours says “Microsoft Exchange,” then your account is set up properly. Now check to make sure your account type is labelled as “Microsoft Exchange” as shown: With Outlook open, click the FILE tab in the upper left. Now, let’s start by checking Microsoft Outlook. So we’re going to double check the configuration of both your iPhone and your computer (Outlook). However, it’s worth noting that if either your iPhone OR your computer are not configured properly, they can interfere with that sync process, leading to situations where you have mail on your computer that doesn’t show up on the phone, etc. Rather, both your iPhone AND your computer are syncing to one authoritative data source – your Office 365 (Hosted Exchange) service. As long as your devices are configured to use an Exchange-type connection to the service, you can expect sync to be working properly.īefore we dig in to the details, I want to address a common misconception some people have about what is happening when email, calendar, and contacts are syncing “between my phone and my computer.” The truth is, in an Exchange setup, data is NEVER actually syncing directly between your iPhone and your computer. Office 365 (which is, essentially, a cloud hosted Microsoft Exchange service) is designed with data synchronization in mind. What is the best way to know if I am syncing the two correctly?” “I use Outlook on my laptop computer and also use an iPhone.
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